11 December 2018

Air Navigation Pro Monthly Inbox - November


The team at Air Navigation Pro is not just committed to improve the app, its database and features but as well as our service. We see to it that we reach out to our users as much as possible. In order to do that, we continue to compile the top questions frequently asked by our users every month and publish it so other Air Nav users could see the information as well.

Here are the top questions for the month of November:

1. I bought a package subscription, can I use it to both Air Navigation Pro iOS and Android?

Yes you can use it both in iOS and Android version as long as you have a valid package subscription. Always make sure to login with your Services account to sync in all of your devices. This is just one of the many advantages of subscribing to the country packages, you can easily switch from iOS to Android anytime without having to pay for the application in each platform. 

2. How can I delete a PDF document from iOS devices?

In order to do so, go to Tools >> Documents >> Select the file from User Documents >> Swipe it from right to left




The user documents will appear here. Just select the specific document that you want to delete then swipe that arrow from right to left. 




3. How to change the password of my Services account?

To change your Services account password, go to the Services website- https://services.xample.ch/ then login your Services account. After login, proceed to My Account >> Profile >> Change password.




4. What email address should I select from the start of the application?

After the release of the Air Navigation Pro Android version 3.0, we require users to use their PlayStore account that they used before when they purchased the application. Other than that, we also require to check other accounts of the user so we can further identify his prior purchases.

For your services account, it should be logged in under "Account".



5. Why are my purchased products missing when I signed out from Services account?

When using the app, always remember to login using your Services account in order to sync all the products you have purchased. If you sign out, we might not be able to store all your purchase history on that device. As much as possible, we try to implement this so that the next time you sign in with another account, you won't be getting different purchase sets from two different devices.


ANDROID ISSUE:

"I purchased the application before and now, why I have to pay for an annual subscription?"

- With the recent update of the Android application (version 3.0), we found an issue that users cannot unlock the promotional screen of the application even though they purchased the application prior to the latest update. Most cases are not being recognized from their Play Store account whose devices are unknown to us and without any Air Navigation Pro purchases via PlayStore.

We are doing our best to track and validate all purchases being made. That is why, it's best to use the specific Play Store account that you used during the purchase rather than the account that is signed-in in the device.

If you encounter such issue, please contact support@airnavigation.aero and indicate your Services account (username or email address)




If you have questions that aren't listed above, feel free to leave a comment below or message us on Facebook or visit our FAQ page and support center.

Are you a pilot with cool travel stories that you want to share? Send us a message on our social media accounts Facebook, Instragram or send us an e-mail at charlyne@airnavigation.aero.


to discover more about the Flight planning application Air Navigation Pro iOS, 
you can also visit our website at 
and check the manual for additional details on how to use the new features.


Blue Skies, 
The Air Navigation Team
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